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Suppose you plan to travel and make a reservation with Bamboo Airways, and due to some reasons, such as inappropriate meals, or uncomfortable seats, you are not satisfied with the service. 

Grab the details to know about To Make A Complaint at Bamboo Airways

When you are not getting the proper in-flight services, you can complain about the services via various methods to contact Bamboo Airways.

Steps To Complaint Bamboo Airways.

  • Go to the official website of Bamboo Airways,, and fill out the complaint form. 
  • You have to write down all the relevant details before submitting the form.
  • Dial the customer care number of Bamboo Airways to get on-call quick assistance.
  • Sending an email is one of the options to log your complaint.
  • You can also chat with the available agent via the Bamboo Airways chat option and get your issue resolved.

How To Call Bamboo Airways Hotline Number?

To contact Bamboo Airways for complaints, you can use the hotline number of the Airline. Contacting a live agent can help you solve your complaint quickly without any hustle. 

You need to dial +84-1900-1166 to reach Bamboo Airways.

You can follow these listed Voicemail instructions

  • Press 1 if you want to select the preferred language.
  • Dial 2 if you want an extra seat on the Airline.
  • Press 3 to take excess luggage while you travel.
  • Press 4 to book a wheelchair if you have a disabled passenger with you.
  • Press 5 to talk to the service agent of Bamboo Airways.
  • Dial 0 to go to the previous menu. 

Can I Email Bamboo Airways?

Yes, Bamboo Airways provides multiple options of contact; email is one of the options to reach the airways. Suppose you have a complaint regarding the service of the Airline and wish to write an email to log your complaint.

You can explore these mentioned steps and officially register a complaint.

  • You need to open an email platform as you prefer.
  • Now, hit compose and enter Bamboo Airways email address
  • Then, write the text in the text box; remember to mention all the details.
  • Share the issue in brief and send your complaint within 24 hours.

Does Bamboo Airways have an Online Chat?

Yes, to give quick and smooth service to its customers, the airways has set up a proper chat system. Suppose you cannot or do not want to call for your concern for any reason. You can simply choose to chat with the available live agent. 

Follow the below-mentioned points to use the chat option.

  • Visit the official website of Bamboo Airways,
  • Then, click the contact us or Help icon.
  • Hit the chat icon on the bottom right side of the screen.
  • Now, enter the text message and hit send.
  • And you can get an immediate response from the available agent.

Where is the Head Office of Bamboo Airways?

Bamboo Airways has the head office in Hanoi, Vietnam, But if you are looking for the complete address of the Airline, below is mentioned the proper address.

22nd floor, Bamboo Airways Tower, 26 Cau Giay Street,

Dich Vong Ward, Cau Giay District, Hanoi Capital, Vietnam.  

It is recommended to keep all the contact details of the Airline handy when you use the service of Bamboo Airways. So, you can contact customer care for any concerns you may have. A dedicated and professional team is always ready to assist you in making your journey smooth. You can continue reading for more details.

How Do I Contact Bamboo Airways?

To reach Bamboo Airways, you can dial their number and get connected to the customer care executive for any issues. Please dial (84) 1900 11 66 and follow the instructions given by the machine.

  • Press 1 for new flight booking or cancellation or to make changes to the existing booking.  
  • Press 2 if you have a refund request. 
  • Number 3 to ask baggage-related queries. 
  • Dial 9 to speak to a customer care executive.

When you connect with an agent for booking, you are supposed to share the details with the executive, such as the dates of travel, the destination you are traveling to, number of travelers. And the trip type.

Then the agent will take you through the booking process and can ask you to make the payment for booking confirmation.

Bamboo Airways is also available on various social media platforms, so you can visit the Airline to get the required information.

How Do I Call Bamboo Airways from Australia?

You can dial +61-3-9068-3268 to contact Bamboo Airways from Australia. You will be connected to an executive who can help you solve your query. 

Suppose you don't want to speak to the agent; you can explore the various options. Such as chat or email; you can go through the steps mentioned below to contact the Airline.

  • You can send an email from anywhere.
  • Click compose and write to
  • Write down text in the text box mention all the details you want to share.
  • Hit send, and Bamboo Airways will receive your concern.
  • The airways will reply within 5 to 10 days.
  • You can use the chat option anytime to reach Bamboo Airways and get your question answered.

How Can I Manage My Booking with Bamboo Airways?

To manage your booking, you can click Manage My Booking to add or cancel a service.

Have a look at some easy steps to use the Manage My Booking option.

  • Open the official website and hit “Booking”.
  • Click “My Booking”.
  • Enter the required details
  • Once you reach the booking screen, select the preferred booking and manage booking.


A. Contact Bamboo Airways customer support via phone, email, or their website's "Contact Us" page to lodge your complaint. Provide details for a prompt resolution.

A. Include your booking details, flight number, date, and a concise description of the issue. Attach any relevant documents or photos for better assistance.

A. While in-person complaints are possible, it's recommended to contact Bamboo Airways through their official customer support channels for a faster response.

A. Bamboo Airways may offer a complaint tracking system where you can monitor the progress of your complaint and any updates on its resolution.

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