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You must have gone through it many times. The issue of long hold time is a familiar thing. Believe me; you are not alone in facing this issue of long hold. We all go through this problem now and then. And it can be frustrating. But this is not something someone can control. It is not a cakewalk for customer service teams to handle thousands of calls.

The fastest way to talk to someone from American Airlines

However, passengers can choose other ways to reach customer care support. And American Airlines provide many other options to get connected to tackle the long hold time issue. So flyers can reach for the problem they must be facing. Generally, the average hold time of American Airlines is 2 hours, which also depends on various factors. However, the airline has a dedicated and well-trained staff that gives its best to satisfy each customer's needs. 

Why is the Hold Time So Long at American Airlines?

American Airlines works to give its best customer service, but if you are someone who doesn't want to hold the line. Then you must go through the factors mentioned below to understand the reasons for this latency.

  • High call volume: Air services were banned globally because of the pandemic, and people were not able to travel for a long time. But things are getting back on track again, and people have started traveling. So the Airlines have a huge number of passengers to cater to, and that's why customers go through this long hold time issue. 
  • Using incorrect phone numbers: Ever happened to you? You dialed an incorrect phone number and had to hold for a long time. Generally, it happens, we dial the same number for all the queries, which leads to frustration. But one can avoid this confusion by re-checking the recent numbers for a particular department or query. 
  • Calling during rush hours: Customers Often call in their free time, especially when they have a break at work, which can be one of the factors of long hold time.

How to reach American airline customer service quickly

You can reach American Airlines via various options, but talking to a human on the phone sounds to be the best way to get the issue resolved. Hence, you can call American Airlines and follow the options given by the interactive machine. 

  • You can dial 800-433-7300 and choose the preferred language.
  • Press 1 for booking. 
  • Dial 2 for refund and claim issues.
  • Press 3 if you want details of new offers about flights.
  • Press 9 so you can get connected to available representatives.

How do I talk to a real person on American Airlines?

Flyers want to speak to real humans instead of robotic chat or emails. Because that's how they generally get the resolution on that same call. American Airlines customer support is available throughout the day. You just have to choose the correct option on IVR. 

IVR instructions of American Airlines.

  • Press 1 to book a new reservation or inquiry about an existing one.
  • Press 3 for cancellation and refund requests.
  • Press 3 to request the flight change.
  • Press 4 if you have queries regarding baggage or online check-in.
  • Press 5 to get special assistance or queries on flight status. 
  • Press * so you can get connected to professional customer care staff.

How can I speak to American Airlines immediately?

It is not recommended to call if you have a quick query. Instead, you can use the chat option of American Airlines to get your issue sorted. Chat support is available 24 hours. 

You can go to the chat option on your phone or laptop and get support from a live agent.

Steps you must follow to chat with American Airlines.

  • Visit the American Airlines website or use the app.
  • Click the contact option, which you can find at the bottom of the page.
  • Then click the chat option on the right side.
  • Please enter your query, click send, and that's it.    

Does social media offer customer service?

American Airlines shares the latest updates and offers on various social media platforms. Passengers can reach these platforms to get the latest offers and changes. 

If you wish to reach the airline through social media platforms, you can choose any platform of your choice. 

Check the list below.

  • Facebook :- 
  • Twitter
  • Pinterest
  • Medium

To reach the social media platform of American Airlines, check the steps below.

  • Visit the website of American Airlines.
  • Click the contact button at the bottom.
  • Choose the social media you prefer.
  • Ask a query via message or comment.

How long does American Airlines take to respond?

It depends on the medium you choose to contact the airline. Generally, you can get an instant reply, or it may take a few hours. At times, you may have to wait at least 30 days to get the acknowledgement and 60 days to get your issue resolved. You can also reach the airport counter for any concerns.


A. Hold times can vary, but it's typically around 30 minutes to 1 hour during peak times.

A. American Airlines' hold time can vary, but you can call +1 (347) 695-1687 for current wait time information.

A. Yes, American Airlines provides a callback option when you're next in line, so you don't have to wait on hold.

A. Yes, visit the American Airlines website or use their app to check flight status and other information without the need to call.

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