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Customer service plays a crucial role for airline industry’s success as satisfied passenger will spread positive word of mouth about the concerned airline.As each system has its own rules and regulations for maintaining their contact with customers but there are some general tips by using that customers will surely be benefitted.

If you want to get in touch with any of the international airlines try to maintain contact with your concerned airline service number but make sure that you have solid internet connection and good battery power. 

Discovered Ways to speak with flight customer service

  • Try to maintain friendly communication with the concerned agent as the person with whom you are speaking is not responsible for delaying your flights. However maintaining a level head and being respectful towards the agent can make a difference in getting your situation resolved.
  • If the agent helped you to resolve your issues do not forget to appreciate the agent for his assistance and be thankful to him.
  • One should be patient while talking to flight customer service. Listen carefully and attentively to what the agent is advising and assisting to them.
  • Be an active participant while talking to concerned agent. Ask them about each and every doubt of yours. Follow the instructions given by them properly so that your problem will be sorted out. 

What is the best time to contact with flight customer service?

  • The best time for the customers to contact the flight customer service and get their assistance is in the morning as average wait time in the morning is much shorter than the noon.
  • Avoid calling the airline’s helpline number on Monday because the waiting time on Mondays are the longest as nobody likes to wait on hold and ruin their time.
  • You should surely call on Wednesdays and Thursdays as the wait time on these days are the shortest as compared to other week days. 
  • If the airline provides customer service whole of the week, you can call on weekends especially on Sundays as the hold time is much less on this day as compared to other six days of the week.

Why are airline customer service wait times so long?

Summer always deals with long waiting times it is because of various reasons such as scheduling and staffing and also many times it is also because of random and unexpected events such as weather. In spring and summer thunderstorms are common across the country which surely be the reason for long waiting time in airline customer service.

Mostly because of the reason of the staffing shortages, airlines are cancelling and delaying flights at a record breaking pace.

What is the fastest way to reach an airline customer service agent?

  • Start using social media platforms such as Facebook and Twitter as this can be the fastest way to reach an agent and also ensure that you send a direct message to the airline’s official social media account for faster response
  • Don’t be hesitated to tell the automated system that you already have a reservation, because of which sometimes you could be given priority over other customers who do not have any existing reservation.
  • If prompted, enter your frequent flyer number as being a member of the airline’s loyalty programme can help you to reach an agent faster.

Do airline customer service representative get free flights?

Different airlines have different categories of fares from which staff can avail tickets, but they have to pay as they could not travel for free. The amount that they have to pay is only taxes that are levied on the ticket. It is not just the flight attendants that get to fly for free, however every airline employee is given the chance to fly non- revenue.

Workers have to put great efforts, have to be prepared to do shift work, often working early mornings or late nights.

Thank you for visiting us.

Have a joyful journey…


A. Dial our customer service hotline at +1 (347) 695-1687 or visit our website for support options.

A. Our customer service is available 24/7.

A. Absolutely, our customer service team can help with flight bookings and changes.

A. Contact our customer service to report lost or damaged items during your flight.

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